Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry your relative's experience was not what it should have been. We are aware enquiries into your feedback have already been undertaken by the local authority, however, should you have any further concerns, we would be happy to support you in line with our complaints policy and procedure. Should you wish to raise any concerns formally, please do not hesitate to contact the care home directly or liaise with our support office via Careline@hc-one.co.uk