Dear Jacqueline, thank you so much for your lovely review. We're delighted to hear that you feel well cared for and appreciate our kind staff. The manager and the entire team truly do an amazing job and we're so proud of the high standards they maintain. The ongoing training we provide ensures that our staff are always prepared to give the best care possible. We don't use agency staff; instead, we rely on our dedicated team members who are truly part of our family. We see each resident as part of our extended family and it's our privilege to care for you. Best regards.