Thank you for sharing your feedback. We take all comments seriously and strive to ensure our meetings and interactions meet the high standards of care and respect we hold ourselves to. We're sorry to hear about your experience and regret that the meeting did not reflect these values. It's important to note that many other reviews on this website highlight the overwhelmingly positive experiences of our residents and their families and loved ones. We are committed to listening to and addressing any concerns raised by our community. Your feedback is invaluable in helping us improve, and we are dedicated to ensuring a supportive and respectful environment for all.