Thank you for your review I will pass on your concerns to the team and ensure they are made aware when calling families that they may be talking to someone with a hearing impairment. In response to your concern regarding continuity of nursing staff we have been working hard to recruit and currently have nurses in the on boarding process which will afford us more continuity. Please do come and talk to me if you have any other concerns or suggestions that will improve your loved ones stay and your contact with the home.