Thank your complimentary feedback regarding the welcome and the care your mother receives. I would have appreciated if you discuss the negative points that you have raised with any one of the senior or management team as although this feedback is accurate (from your mother's perspective) we have already spoken to her regarding all of these points however her declining mental health does make these discussions challenging. For the benefit of persons reading this review can I please clarify:- All residents have a choice of a set menu of 2 dishes at lunch and evening tea.  If we have it in stock they can have whatever they like.-All our residents can get up whenever they want. -We have 2 activities a day, that's about 60 per month.  These include trips out, baking, live entertainers, personal trainers, arts & crafts, gardening, pantomimes, spa feet and face sessions.  Your mother loves puzzles and going out so the well-being coordinator has built this into your mother's weekly routine.