Thank you for taking the time to review Silk Court and we are pleased that you rate our cleanliness and rooms as excellent. We appreciate your kind feedback regarding Silk Court and our team and I will make sure everyone is aware of this. The safety of our residents and colleagues is our priority, so our main door remains secure and requires a colleague to open this for visitors. At busier times, this may take a little more time, where I have discussed this with my team and have implemented a rota for answering our main door. I'm happy to discuss all aspects of our care at a mutually convenient time.