Thank you for taking the time to leave your feedback. I will pass your kind words to the staff. I too have utmost respect for them and the care they provide is invaluable to us and to the residents. I have raised your concerns regarding ironing with the housekeeping team to ensure this is addressed. We have also begun the process of updating the bedroom and this is underway as we speak, we look forward to hearing your feedback on the refurbishment once complete.