Dear NG. Thank you for taking the time to leave us a review. Your feedback is really important to us here at Millfield. With regards to the concerns you have raised, I would be happy to speak with you about this directly. Please do reach out to me or a member of the team here if you would like to discuss your concerns in detail. The safety, comfort and wellbeing of all our residents is of paramount importance to us and hopefully I can provide all the necessary reassurance around how we plan and deliver the best possible care for the people who live with us. Best wishes