I am sorry Thornton Hall and Lodge were unable to meet your mum's needs. Whilst we were made aware of mum being a high risk of falls it became apparent that Mum required a more in-depth care package that we were sadly not able to provide. After discussions with hospital and Social worker it was agreed that Mum's needs would be best met in an alternative care home. I would like to wish your mum well in her new care home.