Thank you for taking the time to review. Our response follows those that have been published each time you have reposted this review. We apologise that you still remain dissatisfied. We have fully investigated your complaint as per our complaints policy. You will also be aware that following your complaint to CQC and the Ombudsman, they have responded that they are satisfied with how your complaint has been handled and conducted a thorough investigation. Please do contact the home directly should you wish to discuss this complaint in greater detail. Once again, we express our condolences for the loss of your family member.