Thank you for taking the time to share your thoughts about the care your dad is receiving at our home. We are pleased to hear that he is happy and that you find our staff friendly and supportive. We appreciate your feedback regarding the size of the lounge. We understand the importance of a comfortable and spacious environment. Regarding your dad's showers and shaves, we respect his personal choices but will continue to encourage him gently to ensure his comfort and hygiene. We are glad to hear that our senior carer has been a valuable support in keeping you informed about your dad's well-being. Your satisfaction and your dad's happiness are very important to us. Thank you again for your feedback and for trusting us with your dad's care.