Thank you for your feedback which will help us improve our service.  Two senior carers work back-to-back in the community where your mum resides. Due to holidays etc., other staff may cover from time to time. Our staff use mobile devices (like mobile phones) to record their notes. Our menus have a variety of nutritional meals and we offer a choice of meals each day. If there are any favourite foods your mum would love to eat, please let the team know and we can include these. We hold a residents meeting every month and a number of residents requested to have a fry up for dinner once a week instead of in the morning. Thank you for your feedback about the home cleaners I will share it with the team. A key to the patio door is available from the manager's office, please pop in anytime you wish. We are aware of some recent pest activity outside the home and have an active treatment plan in place. Due to the neighboring fields and farmland, we are monitoring this closely.