Hi Catherine, My Name is Marc, and I am the new manager at The Fleet Care home. I am sorry to hear of the challenges you have faced since your father left The Fleet and how this has affected your overall experience. I believe the matter has now been resolved by the central billing team. However, I will make contact with you to confirm this. In the meantime, please feel free to give me a call to talk through the situation. Kind Regards Marc Chudley