I am glad to hear that you feel the care your mum receives is excellent and that the staff have made her feel welcomed and comfortable. I will discuss with the kitchen team an alternative to your mums eating pattern and and choice. The building itself was built in 1897 and can take a lot to maintain and hopefully, you have seen the ongoing re-decoration and improvements. We have a housekeeping team of 3 a day and they complete deep cleaning along with resident of the day. As discussed via the phone you requested for your mum to be on a certain floor which is full the majority of the time and only have 1 other room that is similar to your mum's although smaller in size it has an amazing view of Coombs Valley. We have larger rooms available on the ground floor should you change your mind. I have spoken to the team lead on your mum's floor and she does decline to come to the communal areas, although we do try and encourage this is her preference and we have to respect that.