Thank you for taking the time to complete a review for Melbury Court and we are sorry that your experience has not been to the standard expected. At HC-One we pride ourselves on providing excellent standards of care, food, facilities, and a home well-staffed with well trained colleagues. We will discuss your concerns with the team to determine how we can improve in the areas you have highlighted. Please be assured that our staffing levels are determined by an analysis of residents' needs which is completed monthly or more frequently and monitored by the area team. Once again thank you for taking the time to complete a review.