We are very sorry to hear this. The welfare of our residents is a priority across all of our care homes. We can't discuss specific cases or personal details here, but if you could provide us with more information we will be happy to look into this further for you. You're welcome to discuss this directly with the care home - our manager can be contacted on 01322 288746. Alternatively, you can email feedback@bupa.com with your contact details and the team will be in touch to discuss things further.