Thank you for taking the time to complete a review.  We are sorry that your experience has not been as expected and offer you our heartfelt apologies. At HC-One we strive to provide kind, compassionate care and would welcome you to come in and speak to us regarding your Parent's experience to allow us the opportunity to discuss the issues you have raised. We are pleased to hear that your Mother and Father are happy in their new home.  Once again thank you for providing your review.