We are very sorry that your mother has had a fall whilst staying at the Care Home. We reported this to you straight away, and to Adult Support and Protection who have now investigated and closed the case. Unfortunately a Care Home stay does not eradicate the risk of falls completely, however it is not a common occurrence so when it does happen we are sure to follow all of the correct procedures as we did on this occasion. We send our very best wishes to your mother and hope that she is doing well and keeping safe. Thank-you.