Thank you for taking the time to share your feedback about Priority Care Home. We are delighted to hear that you find our facility clean and tidy and that our patients are well looked after with politeness and dignity. We also appreciate your kind words about our superb and professional staff. We acknowledge your concerns regarding the night staff. In February 2024, we increased our night staff team to align with the increased occupancy of our facility. However, we greatly value your opinion and want to ensure that your mother receives the highest standard of care at all times. To address your specific concerns, we scheduled a meeting with you on w/c 27th June to discuss this further. The outcome of our conversation outlined a miss understanding of staffing levels on nights and clarity on the care your mum receives. Thank you again for your valuable feedback.