Thank you for bringing this to our attention. Unfortunately, we were not made aware of your concerns at the time, which makes it difficult for us to resolve them now, however your input is invaluable in helping us improve our services and provide the best possible care for our residents. To thoroughly address your concerns and to understand more about them, we would greatly appreciate the opportunity to meet with you and discuss this with you directly to enable us take any necessary actions.<br>We are very sorry to hear about your experience and sincerely apologise for any distress caused during your Mum's stay. Your feedback is extremely important to us, and we look forward to meeting with you soon.