Thanks for taking the time to leave your review Diane. We value feedback from all residents, their families and friends as it allows us to evaluate the service we provide at Derwent. We acknowledge your comments and would like the opportunity to discuss your concerns further. If you could give me a call directly on 01207 563886 or email derwent.manager@mariposacare.com at a time that suits you, so we may discuss this further and provide support in any way we can.