Thank you for taking the time to contact us regarding your concerns about the laundry service at Merino Court. I want to offer my apologies for the service that you and your mum have received. It is not acceptable for residents' clothing to go missing or to be mixed up, this falls below the standard of the home and my expectations as the Home Manager at Merino Court. I have discussed this with the housekeeping team and the care team to ensure that this is addressed and remains a focus in the home. If you have any further concerns, please do not hesitate to contact me directly at the care home.