Thank you for sharing your feedback. We are concerned to hear your comments and regret that you felt the need to express your concerns publicly without addressing them with our management which we always encourage. We prioritise health and safety of our residents. Medical attention is always sought at the time of any event/fall. Family are called unless we are advised otherwise. You will be aware that professionals including physios and falls team are always involved. Staff are trained to provide comprehensive care, including showering and monitoring of health conditions eg fungal infections. GPs visit at least weekly, prescribe relevant treatment and monitor conditions such as sodium levels. We continuously train staff to meet the needs of residents, including those with dementia. We understand paying £1220 a week sets a high expectation for quality of care, and we are dedicated to meeting and exceeding those expectations. We request that you reach out to us directly to discuss further.