We are very disappointed to read your review, residents' well-being is at the forefront of our care locations. We have noticeboards within Lingdale Lodge which show how residents or family members can get in touch to give their feedback either to the home manager or to the head office. I wish you had brought this to my attention during the two-week respite period your mother stayed with us to enable me to address the points you have raised and alleviate your concerns. We appreciate your feedback.