Thank you for the wonderful review, your feedback is valuable and means a lot to the staff to know that their hard work and commitment is appreciated. We have recently changed our telephone systems over to another service provider and I am very sorry that you have been experiencing issues with not being able to speak to a member of the team when you call. I have passed your feedback on to our support team to find a solution. Once again, thank you very much for taking the time to write a review.