Thank you very much for your feedback; we're extremely pleased to hear your positive comments regarding the quality of care, although I understand you have some concerns about the continuity of the care team. We do take your concerns and feedback seriously, and it is reassuring that you are happy to raise any queries with the management team for us to discuss and explain our procedures. We continue to welcome feedback and are happy that your brother continues to live a fulfilled life with us here at Tennyson Grange.