Thank you for taking the time to review The Mill House, and I'm pleased you rate our facilities and management as excellent. I am very proud of the lovely environment which The Mill House offers and I will pass your kind comments regarding staff to the team. I appreciate you discussing the issues you've raised with me. We continue to recruit to our team and only employ agency staff when needed to support our colleagues to ensure our resident's care needs are supported. I have passed your feedback regarding food to our chef manager. We aim to provide daily, weekly and monthly activities with our residents' input.