Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you feel your Father did not have more opportunity to sit out in his chair. Having reviewed records and spoken with the team who supported him, it is apparent that although we always aim to tailor our care provision to the needs and preferences of those we support, on this occasion, we must prioritise their health and wellbeing and work in their best interests. The home team was most grateful for the card of appreciation you sent for the care, support and kindness shown to your Father whilst at The Westbury.