Thank you for taking time to provide a review about your experience at Austenwood.  We take all feedback seriously and are committed to making improvements based on the concerns that are raised by those who use the service. We appreciate your candour and your feedback is invaluable to us as we continue to strive for excellence in all aspects of the service we provide at Austenwood. Thank you for acknowledging the hard work and dedication of our carers and kitchen staff.  We will pass on your gratitude and thanks to them, they truly are the heart of our home, and we value their contributions immensely.  I would like to clarify that we have a very established team that work together to provide the excellent care that you have kindly acknowledged.  We are actively working on enhancing our activities to better meet the needs of our residents and ensure that we receive regular feedback from the residents on their life within the home.