Hi R, we are very sorry that you felt that you had to give us this score for your mum's two-week respite care in October 2023. We felt that we had tried our best and always had good communication with you to ensure your mum's care needs were met and she was settled and enjoyed her stay. It is unfortunate that you felt that you had to score 2 for the management in regard to the health supplements. As a registered care home, we are heavily regulated and we do have to operate to NICE Social Care Guideline (SC1) Managing Medicines in Care Homes. We would like to reassure you that, our Quality Director did send an email to CQC for advice on this however they did not respond and as we did not hear from you again, we thought that you had found an alternative placement. We wish you and your mum well in finding a different placement.