Thank you for taking the time to share your experience with us. It's wonderful to hear that our nurses provided kind, empathetic, and gentle support during your discussions about advanced care planning, and that they were able to bring reassurance during this process. We understand the importance of these conversations and how difficult the process of moving to a care home can often be. So, ensuring that our residents, and their families, feel in control and that their wishes are well respected is extremely important to us.