Dear William, Thank you for your feedback. We're pleased to hear that your mother-in-law has settled in well and that we have addressed all concerns. We appreciate your understanding and patience regarding the concern you have raised, and we will ensure it is properly addressed and corrected. Your kind words about our staff's hard work, care, and empathy towards the residents mean a lot to us. We strive to provide the highest level of care and support and your feedback helps us to continuously improve our services. If there is anything more we can do, please do not hesitate to reach out. Thank you for being part of the Pine Lodge family.