Thank you for taking the time to provide your feedback. I am pleased you have found our care to be good, the facilities and meals excellent. We know the introduction of our household model increases the level of engagement for residents and staff and so builds friendships, spending more time together. As a guardian, please do ask to view care records, we have digital systems only to support data protection. At any time, if something isn't meeting your needs, please speak to our great manager. Thanks again for your feedback, with my best wishes to your family, Helen.