As Worthing's leading social care charity and provider of high-quality residential care for older people, we take immense pride in our safety and quality track record. Following your concerns regarding your mother's care, we promptly conducted a thorough investigation through our in-house team of care compliance experts. This comprehensive report provided immediate reassurance to the CQC. While we value all feedback, we must address your perception of our environment and the quality of our home. Our facility is consistently reviewed as excellent and superior to others, as evidenced by our numerous positive reviews and the fact that Haviland House is fully occupied. Our vision is for all individuals in need of care to live fulfilling, safe, and secure lives - a vision which is successfully being delivered at Haviland House. We invite anyone to visit and see the exceptional dementia care and support we provide to some of our community's most vulnerable people.