We are saddened to receive this review on several levels. We always do our best to engage with family members and build lasting relationships with them as we consider it a privilege to care for their loved ones. However, despite our best efforts the family continually failed to reciprocate and, worryingly, continued to provide personal care themselves that was unsafe and inappropriate despite our best efforts to support them. Ultimately, we were so concerned that we had no choice but to submit a safeguarding about the family. Furthermore, the comments in this review are entirely inaccurate, misleading and do not reflect the facts or the quality of care provided. We understand that the family are not happy and feel the need to express this but a vexatious negative review is not the best way.