Thank you so much for taking the time to share your wonderful feedback about Charlton Grange. We are delighted to hear that you and your mother-in-law are happy with the care and services provided. It's heartening to know that our efforts are making a positive impact. We understand how important it is for residents to see familiar faces, and we're glad that our policy of not using agency staff has helped create a comforting and stable environment for your mother-in-law. If there is anything more we can do to support you and your mother-in-law, please don't hesitate to reach out.