Thanks for your review, we're sorry to read your comments and disappointed with the low score, as it's not reflective of the feedback we usually receive about the standards of care and services provided by the home. We understand you've visited a friends loved one in Rose Lodge and we're sorry if those visits were not what you expected. I would like to reassure you that the home have robust governance, quality assurance and reporting practices which are frequently reviewed both internally and externally. We're communicating with the family of your friends loved one and unfortunately we can't respond directly about concerns you have as it is not appropriate for us to share information with you and instead work with the family concerned directly. Kind regards, Barchester's Customer Feedback Team