Firstly, I would like to send our condolence to you and your sister and thank you for taking the time to write such a beautiful review. We are so glad to hear your father had a happy and settled time with us at West Cliff Hall and formed meaningful relationships with our staff. Our team is committed to providing person-centred care to all our residents making them feel part of our family within our care homes. It is lovely to be able to share your kind comments with the rest of the team, as I know they would have been very saddened by his loss.