Dear Scotia, thank you so much for sharing your heartfelt experience with us. We understand how challenging it can be to witness a loved one's journey with dementia, and we are honoured that you've entrusted us with your mum's care at Woodlands Care Centre. It's heartening to hear that your mum has been well cared for since moving in and that she's more settled and relaxed during your visits. Providing above-expectation care for someone with complex dementia is our commitment, and we are glad our teams have demonstrated kindness and compassion every time. Your thanks mean a lot to us, and we'll ensure that your appreciation reaches our staff members.