Thank you for sharing your experience with us. We aim to deliver the highest standards of relationship-centred care here at Kew House. From our other reviews, as well as being voted one of the UK's Top 20 Care Home Groups, you'll see we have hundreds of customers who feel we provide exceptional resident experiences and care. We accept things don't always go as planned for everyone, so I will be reaching out to you shortly to find out more about your experience here at Kew House. I look forward to speaking with you soon. All the best - Priscilla (Deputy Manager - Kew House)