Hello, thanks for taking the time to provide your view. It's really important that families can easily be together in a quiet space, it makes the home feel more like a family home which, of course, is our intent. My colleagues' abilities to identify how a resident is feeling and what will bring them some joy are amazing. Apart from being genuinely the right people for the roles, they do connect with the residents and they absolutely care. My best wishes to your family, thanks for your feedback. Best wishes, Helen.