Thanks for taking the time to leave your review, we will share the positive feedback about the care staff with the team in the home. We are sorry that we've not been able to resolve your concerns in our two previous responses and that your experience didn't match your expectations of the home during your father's stay. As previously advised, further details on our complaints process can be found here:- Barchester.com/feedback. Kind Regards, Barchesters Feedback Team