We are sorry to hear that you've felt that you had a negative experience in relation to Twyford House. Lovett Care is committed to providing the highest quality of care and making a real and lasting difference to everyone we support. If you would like to raise your concerns directly with us, please contact myself by email Teresa.lynskey@lovett-care.com. Please be assured that we take any concerns seriously and always seek to address any issues raised with us.