The wellbeing of all our residents is absolutely paramount to us and we take every concern raised very seriously. We are saddened by your poor review of our home.  We have recorded one instance where you raised concerns about Mum's room and fees, which was resolved to your satisfaction. We have reviewed Mum's care records which show that Mum gained weight while with us. During an episode of a sudden drop in blood pressure (ie vasovagal episode), we contacted the NHS 111 service who despatched paramedics to the home, after sharing the hospital avoidance plan they consulted the on-call GP service who decided that the safest course of action was to take Mum to A&E. We kept you apprised of the situation and have recorded that you shared no concerns over the course of action we took in Mum's best interest. Your Mum is missed at the home and we send our best regards for her continued well-being.  Our door is always open should you wish to discuss any aspect of her care.