The home has recently been inspected by CQC and received a positive inspection in all areas that this review refers to, the home also identified that the resident required a more specialised environment and nursing care, which the home ensured happened for the best interests of the resident. Eagle View has a new management team in place, all aspects of the home have been reviewed. We are providing a good service with good outcomes for all service users, all have individual plans of care, the home only uses agency staff where all other avenues have been exhausted, and the home currently is fully staffed. We have evidenced good nutrition and have a full activities programme for the home and individual activities, where appropriate. We are fully involved with North Yorkshire contracting authority, all professionals, relatives, residents, and staff. We are sorry you felt this way about your experience and wish your father all the best in his new home.