Thank you for taking the time to leave us a review. We would like to invite you in to meet with our Home Manager to discuss the areas of poor marking further. We are proud that our internal progression opportunities offer progressive roles however do take on board the recent changes. Three of our past Managers have gone on to remain within the company but as Area/Regional Managers. We do understand nonetheless the challenges of getting to know new staff members. Hopefully, you are pleased that our latest Home Manager first began his journey with us as a Care Assistant, progressing to Senior, to Deputy Manager and now to take on the role of Home Manager. We will do our best to improve the areas you have mentioned with your support.