Thanks for taking the time to leave your review, including your kind words regarding some of the staff which will be shared with the team. We're sorry to read your comments, as we understand that a meeting had taken place in the home to discuss your concerns and we weren't aware they were unresolved. If you'd like someone to look into your concerns, please contact us feedback@barchester.com to see how best we can support you. Kind regards, Barchester's Customer Feedback Team.