Thank you for taking the time to provide us with your feedback about your and your mother's experience and Eastbourne House. It is lovely to see, that despite the challenges brought by COVID, she was made to feel so cared for during this difficult time. It is also hugely positive that you have observed our colleagues going above and beyond for the people who live in Eastbourne House, thank you. We always strive to improve the experience for the residents and we welcome your views and ideas on what we can do to achieve this. It would be helpful for you to share these with us on your next visit, or at a time convenient to you with the Home Manager.