Thank you so much for your heartfelt review. We are deeply honoured to have been able to care for your mum during her time with us at Kings Lodge. It was a privilege to get to know her and to support her needs, especially during such a significant transition. We understand how challenging it must have been for her to move from her home of 50 years, and we're glad to hear that our team's friendliness, kindness and attentiveness made a positive impact. Knowing that she enjoyed the food, gained some weight, and felt included in activities, even as an observer, means a lot to us. We strive to create an environment where every resident feels valued and cared for, and your mum was no exception. We also want to extend our deepest condolences to you and your family. It was our honour to support both you and your mum in her final moments. Your gratitude and kind words mean the world to us. Your feedback is truly appreciated and will be shared with the entire team.