This family was very happy with the care at Warrendale. The son even said "don't worry mum you're not going anywhere else". Unfortunately, we had to inform them(in the trial period) that we would not be able to meet their mother's needs. At this point, the family became aggressive and intimidating towards staff. Two staff have made written complaints to the council about this family's behaviour. Strangely Warrendale never had a visit or phone call from North Wales police. This family also complained to social services & CIW, so during their visits all aspects of their complaints were viewed including medication MAR charts, daily notes detailing all personal care, the staff training matrix showing all staff have dementia training and obviously the experience and competence of the manager. Unfortunately, this family, hospital and social services neglected to inform Warrendale of a piece of information that if Warrendale had known we would not have accepted their mother in the first place.